Frequently asked questions

CLOUD.SSD are general-purpose instances — virtual machines run on local hardware RAID5 SSD arrays delivering around 20,000 IOPS with Intel Xeon processors, in the MP100 data centre in Gdańsk. CLOUD.NVMe are high-performance instances — an array built from NVMe u.2 drives on ZFS reaches around 200,000 IOPS, powered by AMD EPYC ROME processors (GAC133 data centre in Gdynia). CLOUD.HDD are high-density storage servers — capacities measured in terabytes, running on the Proxmox platform.

CLOUD.SSD instances start at PLN 25 net per month (1 vCPU, 4 GB RAM, 35 GB SSD, 1 Gbps uplink), CLOUD.NVMe at PLN 33 net (1 vCPU, 4 GB RAM, 45 GB NVMe), and CLOUD.HDD storage servers at PLN 124 net (2 vCPU, 4 GB RAM, 4 TB HDD). Full price lists are available on the CLOUD.SSD, CLOUD.NVMe and CLOUD.HDD pages.

Yes — server resources can be scaled up. For CLOUD.HDD storage servers, capacity can be adjusted dynamically in real time, with no restart and no interruption whatsoever.

KVM servers offer a wide choice of systems: Debian 10, Debian 11, Ubuntu 20.04, CloudLinux 7 and CloudLinux 8. Bare-metal servers additionally support Ubuntu 22.04 as well as Windows Server 2019 and Windows Server 2022.

Yes — revDNS customisation is available for IPv4 addresses.

We offer hosting on DirectAdmin (one of the most efficient and easy-to-use panels, developed since 2003) and Plesk (one of the best-known panels in the world, with a history going back to 2001). A cPanel hosting offer is in preparation.

The DirectAdmin.Start and Plesk.Start plans at the promotional price of PLN 53 include: 100 GB of NVMe storage, a 2 vCPU and 2 GB RAM limit, unlimited transfer, unlimited MySQL databases, unlimited mailboxes and SSH access.

Yes — we are confident in the quality of our services, which is why we give you a full 30 days to test the hosting service.

The hosting is built on CloudLinux (an operating system designed specifically for hosting environments), PHP Selector (easy switching between PHP versions), Imunify and Apache 2.4 with mod_lsapi. The Plesk panel additionally offers the WordPress Toolkit — including one-click WordPress installation together with the database and administrator account.

Yes — the offer includes reserved resources and a dedicated IP address with reverse-DNS (revDNS) customisation.

Our dedicated servers are based on AMD RYZEN 9 5950X (16C/32T) processors as well as AMD EPYC 7402P (24C/48T) and EPYC 9354P (32C/64T), with memory from 128 GB DDR4-ECC up to 512 GB DDR5-ECC and Samsung PM9A3 NVMe drives. Prices start at PLN 779 net per month. The full price list is on the bare metal page.

No — dedicated servers come with unlimited data transfer and a 1 Gbps uplink. You never have to worry about exceeding limits or extra charges.

Yes — the IPMI interface provides remote management and control of the server, enabling convenient monitoring, diagnostics and repair even without physical access.

Yes — with privateVLAN we will connect all your servers, both bare metal and cloud, into a shared private network.

Four plans are available: Basic (PLN 165 net/month), Extended (PLN 330 net/month), Premium (PLN 550 net/month) and Enterprise (PLN 1,584 net/month). Each includes Zabbix monitoring, a monthly PDF report, regular stress tests, security audits, DRT (Disaster Recovery Test) and backup storage from 500 GB to 10 TB. Failure response times on business days (8:00–16:00) range from 2 hours on the Basic plan down to 15 minutes on Enterprise. Details on the Linux administration page.

No — as part of the administration service we respond to failures proactively. When you entrust us with server administration, you do not need to report outages: we react to monitoring alerts ourselves.

Yes — to guarantee access to our administrators, you can reserve their time in a given month. Flat-rate hour packages start at 1 hour (PLN 180 net/month), with discounts on larger packages.

Yes — all three services are available. Windows Server administration (Active Directory, RDS, SQL Server, COMARCH ERP) starts at 219 zł net/mo. DevOps services come as 10/20/40-hour bundles with rollover of unused hours, from 1990 zł net/mo. IT outsourcing is billed per seat — from 99 zł net, with a helpdesk and on-site visits in the Tricity area and Leszno.

We migrate all customers with a purchased Linux administration plan at no extra cost and without billing additional administrator hours. Our experience shows that onboarding a customer is an investment that pays off in long-term, fruitful cooperation. See the migration to nodea page.

No — we do not require long-term contracts before starting cooperation (our RISK-FREE guarantee). We give you full flexibility to use our services freely.

Yes — under our COST-FREE guarantee we provide a free package of hours for every customer who moves to us with their infrastructure. You can test our services and see their value without extra costs.

All prices in our price lists are quoted in Polish złoty (PLN) — both net and gross (including VAT).

The services are provided by NODEA Mateusz Adach, ul. Geodetów 1, 64-100 Leszno, Poland; NIP (tax ID): 6972283135, EU VAT ID: PL6972283135, REGON: 365882744.

Yes. We will launch a KVM server free of charge for 24 hours — just mention in the order notes that you would like to test the service. Hosting on the DirectAdmin and Plesk panels can be tested for 30 days.

In three independent data centres in the Tricity area: MP100 (Gdańsk, ul. Marynarki Polskiej 100, TIER III), GAC133 (Gdynia, TIER III) and IQ (IQ Data Center, Gdańsk, ul. Geodetów 16, availability class 3 according to the EN 50600 standards, with ISO 27001, ISO 22301, ISO 9001 and PCI DSS certificates). Read more on the infrastructure page.

The MP100, GAC133 and IQ facilities are connected by a fibre-optic ring with multiplied 100 Gbps links; the fibres enter the buildings from different sides and run along independent routes. Unavailability of one facility does not stop the services — they keep running in the two remaining zones, and backups and replicas are stored in physically separate buildings. Latency on the Gdańsk–Gdynia route is around 0.3 ms.

For KVM cloud instances we guarantee a 99.99% SLA. For bare-metal servers the guaranteed network availability is 99.98%.

We use Zabbix to monitor servers — we automatically monitor the state of the software and the physical server components. Every server under our care is monitored around the clock, and most incidents are resolved before they affect the services.

Our hotline (+48) 536-064-610 is open on business days from 08:00 to 16:00. You can also write to bok@nodea.pl or create a verified ticket in the Help System after logging in to the client panel.